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LAST UPDATED 7 April 2020

Covid-19 Advice and Updates for the community of Totara Hospice

Visiting Totara House and Totara House Inpatient Unit during the Covid-19 Pandemic

The wellbeing, health, and safety of all Totara Hospices patients, their families/whānau, our workforce, visitors and community are of paramount importance.
Totara Hospice must now take our own unprecedented actions to maintain the safety of our people and environment.  As such in meeting our obligations to help contain Covid-19 amongst our communities and under the Health and Safety at Work Act 2015, the restrictions are in place effective immediately as of, 3rd April 2020.

Please note that this guidance is subject to change and will be regularly reviewed.
Click here to view the full Visitor Guidelines before visiting Totara Hospice or scan the QR Code: 

Key Points:

  • Every patient and their family/caregiver who is referred to the Inpatient Unit will be guided through a robust ‘Patient Visitor Admission Process’ with a Family Support Team member. 
  • Part of this process includes:
    • Nominating 1 visitor allowed onsite dependent on the patients reason for admission as determined by the Clinical Team. 
    • Once the ‘Patient Visitor Admission Process’ has been completed please note there will be daily health screens required for the approved visitor if they are leaving the site and returning. 
  • Our Family Support team are also happy to help arrange virtual visits and calls via videoconferencing and telephone there are a number of digital solutions available that we can help you with, please just ask. 

We thank you for your patience, your understanding and compassion at this very difficult time for all.


For all External Visitors to Totara Hospice - Patient Visitors and Service Contractors

Every visitor to Totara Hospice must complete a Daily Health Screen:

  • Service Contractors, please complete the Health Screen before coming to Totara Hospice.
  • Patient Visitors, please complete the Health Screen daily. If you leave the building overnight you must complete the screen each day you return.  review the following update letter for all patients and whānau members, outlining the essential services still accessible for your loved one, and new steps on how we are keeping everyone safe: view online

Please scan the QR Code or visit the online survey here:


For Totara Hospice patient & family members

Please review the following update letter for all patients and whānau members, outlining the essential services still accessible for your loved one, and new steps on how we are keeping everyone safe: view online.


Key updates regarding Totara Hospice during Alert Level 4

  • Totara Hospices Clinical Services are an essential service and will continue to support those in our community living with a terminal illness and their families.
  • Totara Hospice at 140 Charles Prevost Drive, Manurewa is now closed to the general public, for visitors to patients there are now Strict Visitation Processes in place, please click here for further information
  • We have a revised Health Screening and Visitation Process in place to ensure patients in the Inpatient Unit can have their loved ones visit if need be (see above).
  • Update regarding access to the supply of Family Meals during Government Alert 4 in the Inpatient Unit at Totara Hospice: view online.
  • Our Clinical Leaders have introduced a range of clinically-led procedures as we still care for our Inpatient Unit and Community patients and their families.
  • The 6 Totara Hospice Retail Shops are closed from the 25th March for the mandatory 4 week Alert 4 period. Our Shop Managers are staying in touch with their Volunteer Rosters during this period. Please do not drop off any items for the shops, there is no one to clear these.
  • Cafe Aroha is closed from the 25th March for the mandatory 4 week Alert 4 period.
  • All staff that can be are working from home
  • All upcoming Fundraising and Community events are postponed, if you have any queries please email fundraising@hospice.co.nz.
  • We have suspended all non-critical patient services including Day Hospice, our Day Hospice team is staying in touch with patients.
  • All Volunteering with Totara Hospice has temporarily stopped. We would to thank the over 500 volunteer workforce members for their time, hard work and commitment to supporting the Hospice. If you have any Volunteer Enquiries please register your interest here or email volunteerservices@hospice.co.nz
  • Now more than ever we need your help. We are an Essential Service – people are still traveling the journey of a life-limiting illness and we will be caring for them. With the impact of the ongoing weekly loss of income from the closure of our Retail Shops and postponement of Fundraising Events, we are facing financial challenges. We need your help now to Make Hospice Happen Donate now at www.hospice.co.nz/donate.

Closures during this time: 

Due to the Covid-19 pandemic, the following services are unavailable. Please note that this guidance is subject to change and will be regularly reviewed:

  • Cafe Aroha 
  • Six Hospice Shops
  • Day Hospice 
  • Whā​nau Flat (accommodation) 

Further information on keeping yourself safe

For key information and updates visit Covid19.govt.nz

Please find the following NZ Government resources translated: 

Te Reo Māori: 


English: 


Chinese:


Fijian:


Gagana Samoan:


​Lea Faka-Tonga: